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Trade problems should be reported by opening a ticket. In that ticket, please include your Trade Account number and the Order ID of the problem trade.
Order ID’s can be found here:
Once we have this information, our support team will escalate your issue to our Trade Support Team.
Let us help you!
* KOT4X is operated by Kot Ltd, Company Number 25045 BC 2018, with registered address/agent at Suite 305, Griffith Corporate Centre, Beachmont, Kingston, St Vincent and the Grenadines. Further to the above, Kot Ltd, main place of business is at 10, Holborn, Rd Unit 7, Kingston, 10 Kingston, Jamaica.
** Kot Ltd will contact and correspond with the Customer via the following email address; [email protected].
*** Risk Disclosure: This website is not directed at or intended to elicit citizens and/or residents of the USA and is not intended for distribution to or use by any person in any jurisdiction where such distribution or use would be contrary to local law or regulation.
**** Risk Warning: Trading leveraged products such as Forex may not be suitable for all investors as they carry a degree of risk to your capital. Please ensure that you fully understand the risks involved, taking into account your investment objectives and level of experience, before trading, and if necessary, seek independent advice.
